REFUND POLICY

Kiki Grow is committed to providing reliable services and a fair payment experience.

1. Failed Payments

If a payment fails but the customer's account has been debited, the transaction will be checked and the applicable reversal or refund will be initiated.

2. Failed Orders

If payment is successful but an order cannot be completed due to a technical error or service failure, Kiki Grow will initiate an automatic refund of the affected order amount to the original payment method, where supported by the payment system.

3. Pending Transactions

Pending transactions will be monitored until their final payment status is confirmed. Where a payment is confirmed unsuccessful despite a debit, the applicable reversal or refund process will be followed.

4. Duplicate Payments

Where a customer is charged more than once for the same order, the additional confirmed payment will be eligible for a refund after verification.

5. Refund Processing

Refunds are initiated through the applicable payment provider. The time it takes for refunded funds to appear in a customer's account may depend on the payment provider and the customer's bank.

6. Customer Assistance

If a refund has not been received within the expected processing period, customers should contact Kiki Grow Support with their transaction reference and order details.

7. Customer Rights

Nothing in this policy removes any consumer rights or legal protections available under applicable Nigerian law.

KIKI GROW

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